Posts by roe.fletcher

Bruce writes a review for Audi Mission Viejo!

Posted on Jan 15, 2014 in Sales, Service, Yelp

Bruce writes a review for Audi Mission Viejo!
Rating:

i bought an A7 and these guys were great. very professional and corteous. service is great too. i am very happy with my car and the dealership

Review Updated: Great service every time I take my car there. Very polite and professional staff. Always courageous and fair service fees. I have been happy been driving my first Audi for two years now and it has been the best car I ever had. And thanks to MV Audi it’s been a joy taking my car to service.

 

Bruce M

Bruce M

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Compliments and reviews for Ali, Damien and Craig in Audi Service!

Posted on May 10, 2013 in DealerRater, Service

Compliments and reviews for Ali, Damien and Craig in Audi Service!
Rating:
Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Craig (Svc Advisor), Ali (Svc Coord), Damien (Loan Car) – all are excellent!!!
My Review Of Audi Mission Viejo:

Leased our new Audi allroad from Audi of Mission Viejo earlier this year, first time customers. We rec’d a ‘5k svc due’ reminder via email fr them that week and a scheduled SERVICE DUE light lit up on our dash.

We were running errands near the dealership and decided to to see if just maybe we could drop-off our car for the 5k svc and obtain a loaner to continue with the day’s “to-dos”. WOW!!!- spoke with Ali, (hope I have her name correct), she said YES… no problem, bring the car right on in, (11AM on a Thursday).

We pulled into the service drive 10 minutes later, met by a host and sent inside to Craig, our assigned Svc Advisor- he brought us up in the data base/we initialed the paperwork and informed that our car should be done by 5PM/open till 7PM. We then spent a few more minutes with Loan Car paperwork/just ‘initials’- offered cold bottles of water for the road, then out the door to a new, clean, fueled-up Loaner… all in minutes. Craig phoned at 3:30/4PM to alert our service was complete/we hadn’t even returned home yet. We topped off/fueled the Loaner and back to AUDI of MV, the cashier had our paperwork- no chgs for first svc. Craig met us in the service drive with the keys and sent us on our way/our car serviced & washed and due back in 10k mi.s or 12 months.

Now, I wouldn’t expect that this could happen with such ease each time our car needs service- but… the fact that it did happen this time/was able to happen at AUDI of MV deserves mention>>> it indicates to me, at minimum EVERYONE there is aiming to achieve that level of exceptional customer service each and EVERY day, for each and every customer… our visit must have included the direct efforts of at least 10+ people- so>>>Thanks-so-very-much to everyone there, WE NOTICED and we will be back!!!

akthom

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Kelly is satisfied with Audi Mission Viejo and writes a review!

Posted on May 8, 2013 in Google+ Local (Google Maps), Sales

Kelly is satisfied with Audi Mission Viejo and writes a review!
Rating:
Quality: Excellent
Appeal: Excellent
Service: Excellent
Great group of people. Very good salesmen who take the time to go over the features and benifits of the car.
Kelly Brians
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Suzan writes a review for Steve Hart at Audi Mission Viejo and recommends him and Audi!

Posted on May 8, 2013 in Sales, Yahoo! Local

Suzan writes a review for Steve Hart at Audi Mission Viejo and recommends him and Audi!
Rating:
Just got a brand new 2013 Audi A4 from Steve Hart at Audi Mission Viejo. Experience was very pleasant, no-hassles and I came away with the vehicle I wanted. I would highly suggest Audi Mission Viejo and Steve Hart for your next lease or purchase.
Suzan
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J P shares his comments in a Yelp Review

Posted on May 6, 2013 in Sales, Yelp

J P shares his comments in a Yelp Review
Rating:

First off, I really hate giving bad reviews. Actually, I think this is my first bad review as I am new to Yelp (at least writing reviews).

Audi of MV is very convenient for me since it’s only 5 or so miles from my house. I wanted to do business locally. I went in and test drove a car. The sales person was very nice and not pushy at all. I didn’t have time to strike a deal that day so I told the sales person that I would be back later in the week to talk numbers. The next day, I called the same sales person on her cell phone and she informed me that she was “let go” from Audi of MV……. hmmmmmm?!?! So I called the dealer’s internet sales department and I was hooked up with another sales person; I won’t mention any names since none of this is a compliment. We went over some options I wanted and I asked for a price. I’ve bought several brand new cars in the last 2 years and this is how I do business and make a deal – over the phone/internet. The sales man insisted that I come in to the dealership, so I decided to go with it against my better judgement. He told me that he will call me back to set up a time. I didn’t hear back from him for several hours so I called him back and left a message. 2 days later, he called me back and left a voice mail. WTF…. totally unprofessional!!! A day later, his boss called me back to check up on  the status of my “car buying experience”; I let it go to voicemail. This is a classic case of the left hand not talking to the right hand. If this isn’t the case of “not having their shit together” then what is?!?! In my profession, if this sort of thing happened, many lives would be lost!

One more thing….. the good dealership’s websites have actual pricing  and options on every vehicle. On theirs, instead of numbers, it says to “call”. Not very professional in this day and age IMO. This tactic might have worked in the 80’s.

After reading some bad reviews and from my bad impression of this place, I will most likely drive 45 miles to where I purchased my Audi for service. It’s a damn shame because I really wanted to do business locally. I even bought Audi Care.

The best part of this experience… I got a smokin’ deal on a brand new Audi elsewhere. Sticker was $62,520. $61,000 OTD (includes TTL). These guys even beat my bank’s rates.

 

JP writes an Audi Mission Viejo Yelp Review

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