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DealerRater User Recommends AudiMV and Steve Hansler

Posted on May 4, 2014 in DealerRater, Sales

DealerRater User Recommends AudiMV and Steve Hansler
Rating:

After owning an SUV for the past 19 years it was finally time to down size.
I love the look of the Audi brand and I was interested in the A4: I stopped by one random Saturday and spoke to Steve Hansler.
I test drove the A4 and also the A5 Coupe, both really fun to drive. Steve was very friendly and very knowledgeable of both cars. A month went by and I still had not made a decision on a car…then I saw an add for the Audi A3. It was meant to be: I waited and now a new Audi was being released. I loved the look of the A3 so much I stopped by on a Sunday even though I knew I could not but a car that day. I found Steve and I told him what I wanted on the A3 and asked him to get back to me by the next day so I could make a decision. The next day Steve went above and beyond with his communication with my hubby to make sure we got the best price around. After I got off work we went down and meet with Steve, he made sure we were happy with all the details of my lease he showed us everything on the car and made sure I loved my new A3. The finance person did a great / quick job making sure all answers were meet. Even though we were the last customers there at 10:15P.M we never felt rushed Steve made sure I was totally comfortable with the car before I drove it off the lot. Our overall experience with Mission Viejo Audi was exceptional and I would absolutely recommend M.V. Audi to everyone.

 

 

20140504 - DealerRater - dsteckbauer

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Yelper Reviews the Audi Mission Viejo Service Team

Posted on May 4, 2014 in Service, Yelp

Yelper Reviews the Audi Mission Viejo Service Team
Rating:

Always have had great service from here. I have an audi q5 and it has had a few problems but has been under warranty. The staff at audi is always friendly and attentive.  The waiting room is comfortable and they always give me a clean loner car. When the car goes out of warranty I’m not sure how competitive their prices will be, but you pay for what you get I suppose and while it is under warranty, I will continue to come here.

 

 

20140504 - Yelp - Steve W

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“Thank you Halleh for making that purchase such an incredible experience”

Posted on May 3, 2014 in Sales, Yelp

Rating:

I have to leave a review here, since this is the second car I bought at Audi Mission Viejo, and my experience was even more incredible the second time. How is that possible?
This is the second car I bought from Audi Mission Viejo. I will never go to any other dealer, now that I have met Halleh Afshar.
It all started 2 years ago. I inquired for a special car. She was the first one to reply. Since Audi Mission Viejo is so far away, I asked Halleh to give me the best deal she can. Her offer was below any competitors, so I directly drove there. In a heartbeat we got our car and have been so happy about it ever since. Than my life changed and I needed a bigger car. I called Halleh and again she gave me a great deal. I scrolled online on other dealer’s specials. Well, I didn t even bother calling anyone else. The price she gave me was again, a lot below any other dealer’s special they currently had.
This time was extra special. She came with the new car to exchange it with the old one. That was just amazing. I didn t have to do the drive, I didn t have to waste any time at the dealer. She came to my home and it took us half an hour. We signed the paperwork, she taught me about all the new features the car had to offer and left.
How can I say that, hmm hmm. Thank you Halleh for making that purchase such an incredible experience.
I always said in the past, I never liked car salesmen and lawyers. They are pushy and just superficial people. Well, not Halleh. She never pushed us, she knows her job very well. Mission Viejo is very lucky to have her and I truly hope she will stay there long enough for her to get our next car.

That’s about all there is to the review. If you want a sales person who knows all about cars, that is not pushy, that always makes you feel comfortable, well ask for Halleh.

 

 

20140503 - Yelp - Patrick M

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Another Great Service Job from Dan Ranciglio

Posted on May 1, 2014 in DealerRater, Service

Another Great Service Job from Dan Ranciglio
Rating:

Dan Ranciglio and Audi Mission Viejo have consistently provided the best service experience I have ever had at a dealership! Always freindly and willing to accomodate my schedule, even when it has meant staying late so I could either pick up or drop off my car. They always provide a thorough review of the car and provide clear explanations of work done. Follow up calls after service to ensure all work was done to satisfaction and car is functioning well is a great service and much appreciated. I would recommend Dan and this dealership to anyone who wanted terrific service.

 

 

20140501 - DealerRater - mscher

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Yelper is Dissatisfied With Their Time at Audi Mission Viejo

Posted on Apr 29, 2014 in Sales, Yelp

Yelper is Dissatisfied With Their Time at Audi Mission Viejo
Rating:

!!!!!BE VERY CAREFUL WHEN BUYING FROM THIS DEALERSHIP!!!!

Last Saturday I decided to take my daughter in to Audi Mission Viejo to take a look at an A4.  This is one of the final car selection she truly like when she gets her license next week.

Walked into the dealership and was greeted by a sales person.  Stating that I am in the market for A4, he immediately took out keys to a vehicle we were standing next to.  At this point my daughter finalized her decision with the A4.

So, I told the sales person I am looking for non-quattro lower price for her so that the insurance would not eat me alive.  So, he picked out a car stock number A140935 with Cold Weather Package which is sticker at $37,695.00 MSRP.  He then calculated $3,000 off due to rebate.  At the time, it sounded great because I have not done enough research and was not going to finalize the deal till next week so I did not dug into details.  Only thing I said to the sales person was it sounded good since you didn’t want to jack up the MSRP (a practice I found very common with IRVINE BMW, another story).

Sunday, I though well her test is going to be tomorrow and what if I can take my daughter into the dealership when she passed the test. So, when on line with Audi USA to submitted an credit application and was approved right away.

Got the call back soon after from the sales person and ask if I wanted to come now and told him that I want to wait til next week after I confirm that she got her license.  He then tells me, well get your trade-in here first so we can get the deal going. Because, we only have this one left (well, I found a lot more on their inventory list, but I think that was mistake too.  read on you will see why I said what I said)  Ding, Ding, Ding, Ding…….!  This alerted me, I have not do any research!

When on edmund.com and found a long list of Audi Dealership offering special.  So, I look at one from Mission Viejo and found their ticket number A141320 for only $34,945.00 MSRP with S-Line, Cold Weather and Audi Guard, so I said to myself good thing I check it out.

So, Monday after got a call from the sales person again (I thought I said Tuesday?) I ask him about the deal through edmund.com and from their inventory showing the same.  He said he will call me back shortly.  Then, the second call, oh that was a mistake and that they are fixing it and that it will be changed within AN HOUR! (keep in mind next day on 4/29/2014 10:46 AM I checked their site as I am writing this review stock #A14320 is still at $34.945.00 with exactly the same option).  I said to him that so the dealership will not honor the advertising?  “NO” he said again that this was a mistake they are not going to sell a car with “$3000″ in option at a lower price.

Me: Ok, I said so how about your ticket number A141148 with S Line and Audi Guard.  Sales: Well we can only give you $1000 for your Mercedes trade-in and $500 rebate.  Me: Hey so I said what about the other rebate that was standard and you put on the other car which come out to $3000.  Sales: Oh! let me pull out my calculator uh uh uh… well I calculated wrong, anyway I can’t give you that deal! and let me call you back.

5 mins later he call and still wanted to sell me the original high pice car and that the other two cars (one lower price with more option and one slightly lower with more option) was mistake and not available.

I finally stated that I would not go to a dealership with this kind of practice (BAIT AND SWITCH) that I was going to Newport or Riverside or Long Beach or anywhere that they are honest!! to top it all, I told him when do you buy or lease a car at FULL MSRP????

After I hung up the phone he started texting me with how newport has the same car with less option and that if I wanted he can do the same.  Really now you can???  So, I text him the same model with more option like the their stock number A141320 at the same price from Riverside.

Now he is telling me to come down and sit down with him manager.  Are you kidding me?  Why would I want to waste my time with this dishonest practice.

SO, BE AWARE OF THIS PLACE.  DO YOUR RESEARCH AND STUDY BEFORE YOU WALK IN…..

Response:

Patrick, I’m glad our General Manager was able to connect with you after all of this confusion and provide some clarification, an apology, and a direct method to get in touch with him. Hopefully you will feel comfortable taking him up on all three offers. If not, I wish you and your daughter the best of luck in finding the perfect vehicle. — Cedric

 

 

20140429 - Yelp - Patrick L120140429 - Yelp - Patrick L2

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