Another Audi Service Review for Jorge Salceda
I don’t do a lot of reviews, but I’m happily providing a quick review of the service I received at Audi Mission Viejo. Had to bring my A-4 in for brakes and 45,000 mile check-up. Jorge was very helpful in identifying the service that would be covered under my Extended Warranty and ensuring that we did those things. I received a call later in the day explaining the additional service I would need for my brakes and we discussed whether certain symptoms of oil use were a problem. He explained their process in assessing whether there is an issue and how we would work together to determine and then resolve any issue.
I appreciate the friendliness, the complete explanations of needed work, and the excellent follow-through.
Reason for Visit: Service
I Recommend this Dealer: Yes
Employee(s) Dealt With: Jorge Salceda
Missy writes a review for Audi Mission Viejo’s Service Department!
didn’t buy my car here, but it’s very conveniently located near my house and on my way to work. Super easy to drop off my car, pick up a loaner (aka another audi) and head on to work. Took the time to listen to all of my questions and actually addressed them all no matter how minor. Great customer service!
Greg Clymer review raves: “no-pressure experience”
We had been investigating buying a new car for several months. We did most of our new car research and price comparison online. Our search involved dealing with several dealerships and we found the friendly no pressure experience at Audi of Mission Viejo to be a refreshing change from other dealers almost daily phone calls and emails pressuring us to buy right now. Audi of Mission Viejo’s behavior toward our inquiries was different. They are professional, friendly, and non-pressuring. Instead they responded to our questions with straightforward answers instead of the all too usual gamesmanship typical of the car buying experience. The fact that Audi of Mission Viejo also had the lowest price was also an obvious reason for our choice, even though they were not the dealer nearest to our home. When we arrived to purchase the car everything was explained clearly and we were not pressured into buying any options which we did not chose. Our new car is wonderful. I told my wife every time I get behind the wheel, it is just like Christmas morning. My brother is an engineer who lives in Germany, where he works for a German company. He said Audi is the top selling luxury car in Germany. After you drive a new Audi, you will understand why this is the best luxury brand.
geogene
5/26/2013 7:15:22 PM
Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg Clymer
Kristine S loves the Service Department!
Love this dealership — they always have a smile on their face and roll out the red carpet to help when I bring my car in for servicing. When I pick up my car, it’s always clean inside and out.
Eugene reviews Audi Mission Viejo on Google Plus
We had been investigating buying a new car for several months. We did most of our new car research and price comparison online. Our search involved dealing with several dealerships and we found the friendly no pressure experience at Audi of Mission Viejo to be a refreshing change from other dealers almost daily phone calls and emails pressuring us to buy right now. Audi of Mission Viejo’s behavior toward our inquiries was different. They are professional, friendly, and non-pressuring. Instead they responded to our questions with straightforward answers instead of the all too usual gamesmanship typical of the car buying experience. The fact that Audi of Mission Viejo also had the lowest price was also an obvious reason for our choice, even though they were not the dealer nearest to our home. When we arrived to purchase the car everything was explained clearly and we were not pressured into buying any options which we did not chose. Our new car is wonderful. I told my wife every time I get behind the wheel, it is just like Christmas morning. My brother is an engineer who lives in Germany, where he works for a German company. He said Audi is the top selling luxury car in Germany. After you drive a new Audi, you will understand why this is the best luxury brand.
Quality: Excellent
Appeal: Excellent
Service: Excellent
