Posts made in December, 2012

Customer recommends Audi MV and John Latko!

Posted on Dec 28, 2012 in Sales, Yelp

Customer recommends Audi MV and John Latko!
Rating:

This dealership rocks. And, I usually do not like car dealerships. Nobody does I guess, but I cannot recommend this place enough. I shopped no less than 6 Audi dealers in SoCal, some are ok and others not so much, but only Audi Mission Viejo was completely absent any drama.

I purchased a new Audi S4 here in December ’12. I did a factory order which took a few months as they always do, in order to get the specific options I want. I worked with John Latko, who is the internet sales manager at Audi Mission Viejo. At each step of the process, Mr. Latko was always as helpful as can be – the price negotiation, order updates, and car delivery. He rather went beyond what I would expect or even hope for when it came to knowing his product, explaining everything about the car, various purchase and finance options, and generally made dealing with the whole process not just painless but actually very pleasant. I cannot recommend Mr Latko enough, ask for him by name if you are in the market for an Audi. Also the F&I guy (who you speak to concerning final contract signing, etc.; I forget his name) was about as pleasant an F&I guy I’ve ever dealt with – he simply explained all of the options (very quickly), took my no for an answer, and that was that. In general, everyone I spoke with at this dealership was pleasant to deal with.

To summarize: if you want to buy an Audi, call up Audi Mission Viejo, ask for John Latko, and save yourself a lot of trouble.

Nathan G

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Customer of his friend’s connection writes a review about their visit at Audi MV and David!

Posted on Dec 28, 2012 in DealerRater, Sales

Customer of his friend’s connection writes a review about their visit at Audi MV and David!
Rating:

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Brundage

My Review of Audi Mission Viejo:
We live in SJC and, because of a friend’s connection, has initiated discussion with a dealer considerably further from home than Audi MV. After some significant frustration over more than a week with that dealer, we concluded that discussion and then had very little time to acquire a car for our daughter’s birthday. Dave Brundage and the team at Audi MV were incredibly easy to deal with, secured the car we wanted, in the color and with the features, offered a very fair price, and delivered a clean, detailed car, ready to go at the time required. In a day when “service” and integrity are too often lacking, we found both in abundant supply at Audi MV. Everyone we met walking through the show room was great. The customary deal “crunch” in the finance office at final signing was completely missing – the options were explained to us and we were allowed to make common sense decisions about what we wanted and what we declined.

All in all, an outstanding experience from a dealership that does business the right way for us.

paul m

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“Steve is extremely friendly and always on top of things” – Jordan writes a review!

Posted on Dec 18, 2012 in Sales, Yelp

“Steve is extremely friendly and always on top of things” – Jordan writes a review!
Rating:

We only shop here! About to make our 4th car purchase here!! Steve is extremely friendly and always on top of things!

Jordan W

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Keith reviews his Service experiences at Audi MV!

Posted on Dec 9, 2012 in Service, Yelp

Keith reviews his Service experiences at Audi MV!
Rating:

This one deserves negative stars.

I recently bought a $56,000 A5 from Audi Mission Viejo.  Three months later, one of the tires developed a weird bulge on the sidewall.  I took it in and asked Audi to replace the tire.  They insisted that I had hit something even with the absence of any exterior rash to indicate such. So…that’s not very good customer service.

Unfortunately, it gets worse.

I drove down the street to America’s Tire (where I hadn’t recently purchased a $56,000 car) who quickly ordered a new tire for me under Continental’s warranty and replaced the defective one for free.

My experience makes it clear to me that Audi MV service is not even trying to do what’s right by the customer.  Shameful.

Keith D

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Josh G. is reviewing his great experiences with Nick Dempsey and will come back!

Posted on Dec 7, 2012 in Sales, Yelp

Josh G. is reviewing his great experiences with Nick Dempsey and will come back!
Rating:

Had a great experience there today purchasing a used minivan for our family. When you go in – work with Nick Dempsey! He did a great job helping us get the right vehicle for the right price. Not going to lie to you – used car purchasing isn’t high on my list of fun things to do but in all honesty walked out with a fair deal and solid vehicle. Impressed all the way around. Will return.

Josh G.

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