Posts made in June, 2011

Carlos, the Sales and Service Dept. have been reviewed!

Posted on Jun 19, 2011 in Sales, Service, Yelp

Carlos, the Sales and Service Dept. have been reviewed!
Rating:

Excellent staff who treat you like a valued customer regardless of what they know about you.  I bought my 2009 A4 2.0T from a salesman named Carlos who treated me very respectfully and I actually enjoyed dealing with him.  I was initially on the defensive when Carlos approached me because I anticipated the pushy-type of salesman, but he was absolutely not like that and told me that he would leave me alone but he just wanted me to know that he could help when I needed help.  The service department is very helpful and even told me that some repair recommendations which were made by Hoehn Audi in Carlsbad were unnecessary and not at all needed.  I recommend this place to anyone, I will definitely buy my next Audi from here.

Tommy S

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A customer review about Steve and John!

Posted on Jun 15, 2011 in Sales, Yelp

A customer review about Steve and John!
Rating:

Hands down the best car buying experience I ever had!

I bought my first Audi last weekend.  It was a new fully-loaded Audi A5 Prestige package.  I actually live in the Silicon Valley, in Northern California.  I was in Orange County visiting my friends last weekend.  I’ve been actively looking for an Audi A5 in my area, but I was very particular about the options and color that I want on the car.  A friend of mine suggested that since I’m going town south anyway to visit friends, I should look online to see if there were any A5s down in Southern California that fits my criteria.  Luckily, there happens to be a new A5 at the Mission Viejo dealership that has the color and all the options that I’ve been searching for.  I called down to the dealership and scheduled an appointment with the Internet Sales manager, John Latko.  He was very friendly and helpful on the phone, and wished me a fun drive down south and looked forward to meeting me.
I met with Mr. John Latko on Saturday morning.  He was extremely knowledgeable and passionate about the cars that he’s selling.  As a customer, I really respect and appreciate a salesman that knows the ins and outs of his products.
When it came time to the negotiation, John made it really easy and stress free for me.  He respected me and my knowledge as a customer, and told me that he knew that I did my research, so he asked me to put down the price that I want for the car, and he’ll try to make it happen.  I also got to negotiate on the trade in value of my car.  John accepted both my offer prices, shook my hand and said congratulations, the car is yours.  I was shocked on how quick and easy the negotiation took.  They also gave me some nice Audi merchandise.
After Mr. Latko handed me the keys to the car, he asked me how much time I still have today, because he wanted to go over more things in the car with me.  I told him that I don’t have too much time today, and we just went over a few of the bases programming tool on the MMI system.  Before I left the dealership, he told me that he is going to call me to check up on me periodically to see how I’m enjoying the car, and ask me to call him if I have any question about the car.   I drove out of the Mission Viejo dealership feeling like I was truly appreciated as a person, and not just a number on a quarterly sales report.

John Z2

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“A real pleasure to do business with” – Customer writes review about Steve!

Posted on Jun 13, 2011 in DealerRater, Sales

“A real pleasure to do business with” – Customer writes review about Steve!
Rating:

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve

My Review of Audi Mission Viejo:
Great sales and service staff. Respectful of my time. No hack sales routines. Ongoing maintenance visits are prompt and reasonable. A real pleasure to do business with.

FJC Driver

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George Sanchez has been reviewed by a customer!

Posted on Jun 12, 2011 in DealerRater, Sales

George Sanchez has been reviewed by a customer!
Rating:

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: George Sanchez

My Review of Audi Mission Viejo:
I went in here to look at an A5. I have already done my homework and knew where I would have comfortably driven off the lot with an A5. I already had my down payment and all required paperwork ready. I get on the lot and start looking around and nobody even greeted me. I went to the receptionist and asked for more information on the A5. When she goes to the sales man (his name was George Sanchez or something like that, I through away his card in the parking lot) he arrogantly looks at me as if I wasn’t even worthy of his angelic inventory and grabs a brochure and his card (as if I would ever buy from an @s$hole like him) gives it to her. He never even came up to ask me any questions or to find out why or what my needs were. It was an extremely belittling experience and will never go back there again. Little did that arrogant salesman know I was ready to buy……..he also had one of the dumbest looking haircuts I have ever scene in my life so obviously the guy has poor judgment.

toombsjs

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Recommendations and reviews about Steve and Audi MV from Susanna!

Posted on Jun 3, 2011 in DealerRater, Sales

Recommendations and reviews about Steve and Audi MV from Susanna!
Rating:

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Hart

My Review of Audi Mission Viejo:
We were searching for a midsize car, looking at the Q5 as well as other brands, and we were not sure what we wanted. Steve was incredibly helpful in giving us the information we needed to ultimately decide on an Audi. He emailed us on a regular basis to let us know what vehicles he had or cars that he would be getting soon, which kept Audi at the forefront of our choices. We would definitely recommend this dealership, and the brand, to people.

[rating percent=”.96

Sussana Jodzigo

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