Posts made in February, 2011

Eric, Ryan and Steve work fast but professional, customer review!

Posted on Feb 21, 2011 in Administration, DealerRater, Finance, Sales

Eric, Ryan and Steve work fast but professional, customer review!
Rating:

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: eric hunter, ryan hanson, steve hart

My Review of Audi Mission Viejo:
I came to the dealership to figure out my options on my current lease and they put me in a brand new car in a matter of an hour. All of the associates I dealt with were helpful, informative, and honest. I would highly recommend this dealership to all of my friends and family.Thank you!

sweeta791

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The Audi MV Sales and Finance Department has been reviewed by Betty!

Posted on Feb 20, 2011 in DealerRater, Finance, Sales

The Audi MV Sales and Finance Department has been reviewed by Betty!
Rating:

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Hutchison and Aaron

My Review of Audi Mission Viejo:
I don’t normally write reviews but I thought my experience with Audi Mission Viejo deserved to be shared. I don’t like visiting car dealerships and have had pushy sales people try to take advantage of me in the past, so this time I requested information on the internet. Brian Hutchison responded to my request immediately, and since I was still on their website when he called, he was able to show me around their site while we were on the phone which was very helpful. After a couple of phone conversations I visited the dealership to see a pre-owned A4, which ended up being exactly as described and in immaculate shape. I didn’t walk in ready to purchase on the spot, but was given all of the information I needed to make a decision and went for it anyways – I couldn’t be happier! The car was cleaned and filled with gas while I was finishing my paperwork with Aaron in Finance. Brian and the team of sales people all made me feel at home and I will definitely be returning in the future for service and future purchases. Thank you again Brian!

aahhbetty

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Pleasant and painless experiences and purchases! Customer review about Mike and Steve!

Posted on Feb 18, 2011 in DealerRater, Sales

Pleasant and painless experiences and purchases! Customer review about Mike and Steve!
Rating:

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Somsen and Steve Hansler

My Review of Audi Mission Viejo:
The overall experience was pleasant and painless. There was no pressure the salesman and the manager were refreshingly knowledgeable and informative and I didn’t feel the typical pushiness associated with the car buying process. I came in prepared on what was a fair price to pay and was agreed on very quickly with no last minute throw ins or add on surprises. Quality of the car is awesome – so between that pricing and service I have zero complaints. I was prepared for a battle but it wasn’t like that at all. And it didnt take forever to get the deal done. overall satisfied!

getdez

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Customer review about Audi MV and Chris!

Posted on Feb 18, 2011 in DealerRater, Sales

Customer review about Audi MV and Chris!
Rating:

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Collup

My Review of Audi Mission Viejo:
After several rather frustrating visits to other Audi Locations throughout Southern California I was extremely impressed with the selection, service, and professionalism of Audi Mission Viejo. My salesmen, Chris Collup, provided me with poignant answers to all my questions. He has earned my appreciate and future business.

Great Job Audi Mission Viejo, many thanks to the entire team, specifically Mr.Collup.

zevanish

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Chris, our sales man is patient and finds the right deal for you – customer review about Chris and Aaron!

Posted on Feb 16, 2011 in DealerRater, Finance, Sales

Chris, our sales man is patient and finds the right deal for you – customer review about Chris and Aaron!
Rating:

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Chavez, Aaron (finance)

My Review of Audi Mission Viejo:
I had been looking into buying either an Audi Q5 or Honda CR-V for quite a while, almost 3 months. I had talked to Chris Chavez at the beginning of my search and knew from our very first conversation that if I chose the Audi, there was no other dealership and salesperson I would want to work with. I only buy a car every 6-7 years, so spending $40,000+ on a new car is quite a decision. Never during the 3 months it took me to make up my mind was Chris pushy, nor did he write me off because I did not purchase at our first meeting or because I was also comparing such a less expensive “alternative”. Instead he was patient and informative, providing me with any and all new information about the Q5 he happened to come across.

When the time came that I decided on the Q5, I called Chris and of course he was delighted to hear that I had picked the Audi. I knew from all of our conversations that the Q5 was in EXTREMELY limited supply but as luck would have it, the EXACT car I wanted was in stock…it was fate! I discussed the car and the pricing with Chris and we quickly reached an agreement! It was the easiest and most stress free negotiation I have ever experienced. We discussed when I could come in to do the paperwork, it turned out that the only day I was free was supposed to be Chris’ scheduled day off. In appreciation of all the months of assistance, I told him that I could rearrange my schedule to complete the transaction another day and he insisted that it was no inconvenience to him at all to come in on his day off…”thats what I’m here for,” he kept telling me! The day that I was going to pickup the car, the weather was not the best as it had started to rain and still Chris came in on his day off, despite my offer to reschedule, and made sure that the car was spotless and completely ready for my arrival. He also made sure that he had all of my information in advance so that when my husband and I arrived at the dealership, all of the paperwork was prepared and we were into finance within 10 minutes of arrival. Once in fiance, Aaron was a complete professional. He made the usually dull process of signing contracts a lot of fun and we were happy to laugh and even purchase a few additional items from him. We felt very comfortable with his explanations and professionalism and hope that he is still there when we purchase our next Audi, which will likely be an S5 to replace my husband’s BMW M3!

I want to extend my sincerest gratitude to Chris Chavez, Aaron, and the rest of the team at Audi Mission Viejo for making the purchase of my new Q5 the best experience I’ve ever had buying a car!!

dquartucy

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