Posts made in October, 2009

“No reason why we will stop buying from them” – A customer review about Eric and Craig!

Posted on Oct 24, 2009 in Administration, DealerRater, Sales, Service

“No reason why we will stop buying from them” – A customer review about Eric and Craig!
Rating:

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Hunter, Craig Aballa

My Review of Audi Mission Viejo:
The team at Audi Mission Viejo are very well trained and knowledgeable about the product they sell and service. More over, they are not just typical car sales people that want o get the deal done, add in as many extras as possible and get you out the store. They make you feel like part of their family, and as a family-owned dealership, you can really feel that they are not part of a huge group. The owners Matt & Scott are more often than not on the premisses and will always great you with a warm smile and hand shake. Audi Mission Viejo is without a doubt the best place to purchase or service an Audi. We have bought 4 cars from them, and there is no reason why we will stop buying from them.

qball71

Read More

Paxton’s and Aaron’s service is very pleasant – customer writes a review and recommendation!

Posted on Oct 19, 2009 in DealerRater, Finance, Sales

Paxton’s and Aaron’s service is very pleasant – customer writes a review and recommendation!
Rating:

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Paxton Krichmar

My Review of Audi Mission Viejo:
I was very pleased with the service I received, especially from Paxton and Aaron.

Paxton was the epitome of professionalism, providing all the information I needed to allow me to proceed through the process of deciding that the car was right. The entire process was efficient, smooth and hassle free. It appealed to my engineer’s process oriented nature. I never felt anything but at ease during the time I sent in the facility. Paxton even went the extra mile to get me a spot repair kit to take care of a small paint flaw and changed the tag fillers to ones that pleased my wife. As the car is for her, anything that made her happy was key; and believe me when I tell you she is ecstatic. I think she grins now even in her sleep.

Aaron too was of great assistance in discussing financial arrangements and never made me feel rushed or pressured even though this was basically a cash sale. The time I spent with him was very pleasant.

As I just purchased the car, I am unable to rate anything but the purchase experience.

JFreemanR

Read More

The Sales and Service Dept. have been reviewed!

Posted on Oct 14, 2009 in Sales, Service, Yelp

The Sales and Service Dept. have been reviewed!
Rating:

I can’t believe I still haven’t written a review of this place – I love them because they took really good care of me when my Audi broke down on the freeway, on a Saturday, in traffic on the 5.

The sales receptionist was extremely helpful and friendly when I called sounding like a madwoman asking for the address so I could get my always-reliable car towed to them. I was worried that I would have to have my car towed to my house, and then towed to the dealership again on Monday, but she said she would leave a note to alert the service guys and I could just drop my keys in the mail slot.

When the tow truck finally got us to Audi MV at 8pm, the sales staff was still there. They were incredibly friendly, took my keys and information, and asked if we needed a ride anywhere. On a Saturday! I’m sure they really just wanted to be done with work, but they were still so nice. Lucky for them, some friends were already on their way to pick us up, so we declined and they all went home.

The following Monday morning I called to see if anyone noticed my car was there and the service guy told me that they’d already started the work and it would be done soon. I picked up my car at 1pm – it was fixed and washed and ready to go.

THANK YOU Audi of Mission Viejo, for turning a potentially misesrable situation into a positive one.

Nona

Read More