Posts made in July, 2008

Ken and Craig as well as our Service Dept. have been reviewed!

Posted on Jul 30, 2008 in DealerRater, Service

Ken and Craig as well as our Service Dept. have been reviewed!
Rating:

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Ken Collins & Craig Abelta

My Review of Audi Mission Viejo:
HORRIBLE Customer Service!!! I was blatantly & admittedly discriminated upon by Craig Abelta & Ken Collins. After arriving for my 7am service appt & being told there were no loaner cars available(even though requested at the time of making the appt), I watched another customer come in, ask for a loaner, get one & DRIVE AWAY! When I complained, I was told – “DO YOU KNOW WHO THAT IS?? HE IS A PERSONAL FRIEND OF THE OWNER!!” So apparetnly…the “no loaner cars available” only applied to me…

erintemp

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Anonymous Yahoo reviewer frustrated with Loaner Cars

Posted on Jul 30, 2008 in Service, Yahoo! Local

Anonymous Yahoo reviewer frustrated with Loaner Cars
Rating:

HORRIBLE CUSTOMER SERVICE! I was blatantly & admittedly discriminated upon. Upon arriving at my 7am service appt, I was told no loaner cars were available, despite my request at the time the appt. was booked. Then I proceeded to watch another guest come in, request a car, receive a car & DRIVE AWAY! When I expressed concern, I was told, DO YOU KNOW WHO THAT IS?? HE IS A PERSONAL FRIEND OF THE OWNER!!” So apparently, the no loaner cars available story, only applied to me. NEVER GOING BACK THERE!

Anonymous Yahoo reviewer not happy with Service Department

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